Our Policies

CANCELLATION

Guests may cancel 48 hours before check-in, local hotel time, for a full refund. Cancellations after this period are subject to charges equal to one night’s stay, including any applicable taxes and fees. In the event of a no-show, the total price of the reservation will be charged and is non-refundable.

TERMS + CONDITIONS

Guests must be 21+ at the time of check-in. Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed, and the room may be reassigned.

PETS

Hotel Alexander is proudly dog-friendly, and we welcome well-behaved dogs to join your stay. Unauthorized pets are strictly prohibited and will result in a $200 fee. Dogs must be accompanied at all times while on hotel property and remain on a leash whenever they are outside of your room. If you wish to leave your dog unattended in your room, prior authorization from a staff member is required. Guests are responsible for their dog’s behavior, and if a pet is disruptive or if any part of this policy is violated, the guest and dog may be asked to vacate the premises without refund. Verified service animals with proper documentation are always welcome in compliance with ADA regulations.

CHECK-IN

Check-in is at 4 PM. Guests will receive a key code prior to arrival for the main doors and their guest room. Staff will be available during lobby hours of 6AM to 10 PM Sunday-Thursday and 6AM-10 PM Friday & Saturday for any questions or assistance with check-in. Check-out is at 11 AM.

SMOKING

Hotel Alexander is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing, regardless of the product’s name. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a $250 room cleaning fee.

IMPORTANT INFORMATION

We want you to enjoy your stay at Hotel Alexander, but ask you to remain respectful of our property. Property damages, professional cleaning, or missing items will be charged to your credit card at market value.

As part of our commitment to guest safety, employees will not disclose the identity, room number, or presence of a guest to anyone other than appropriate law enforcement. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from.

Hotel Alexander reserves the right to modify or cancel a reservation at any time for any reason. Full payment is required for the reservation.