Our Policies

CANCELLATION

Guests may cancel 48-hours prior to check-in, local hotel time, for full refund. Cancellations after this period are subject to charges equal to one night stay including any applicable taxes and fees. In the event of a no-show, the total price of the reservation will be charged and is non-refundable.

TERMS + CONDITIONS

Guests must be 21+ at the time of check-in. Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned.

PETS Unauthorized pets are strictly prohibited and will result in a $200 fee. All pets must be accompanied at all times when they are in the hotel. If you wish to leave your pet alone in your room, you must receive authorization from a staff member beforehand. Your pet must be on a leash when outside of your room. If you choose to violate any parts of this policy or your pet is being disruptive, it may result in the guest and pet vacating the premises with no refund.

CHECK-IN

Check-in is at 4PM. Guests will receive a key code prior to arrival for the main doors and their guest room. Staff will be available during lobby hours of 6AM to 10PM Sunday-Thursday and 6AM-10PM Friday & Saturday for any questions or assistance with check-in. Check-out is at 11AM.

SMOKING

Hotel Alexander is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a $250 room cleaning fee.

Important Information for Your Stay

We want you to enjoy your stay at Hotel Alexander but ask you remain respectful of our property. Property damages, professional cleaning, or missing items will be charged to your credit card at market value.

As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from.

Hotel Alexander reserves the right to modify or cancel a reservation at any time for any reason. Full payment is required for reservation.