About Us

CANCELLATION

Guests may cancel 48 hours before check-in, local hotel time, for a full refund. Cancellations after this period are subject to charges equal to one night's stay, including any applicable taxes and fees. In the event of a no-show, the total price of the reservation will be charged and is non-refundable.

TERMS + CONDITIONS

Guests must be 21 years of age or older at the time of check-in. Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed, and the room may be reassigned. Valid payment and identification may be required at check-in.

PETS POLICY

Hotel Alexander proudly welcomes well-behaved dogs to join you during your stay. Unauthorized pets are strictly prohibited and will incur a $200 fee. Dogs must be accompanied at all times while on hotel property and must remain on a leash when outside the guest room. Prior authorization is required to leave pets unattended in rooms. Guests are responsible for their pet’s behavior and any damages caused. If a pet is disruptive or any part of this policy is violated, both the guest and pet may be asked to leave the premises without a refund.

*Verified service animals are always welcome in compliance with ADA regulations.

CHECK-IN / CHECK-OUT

Check-In: 4:00 PM

Check-Out: 11:00 AM

Guests will receive a key code before arrival for the main doors and the guest room. 

Staff will be available during lobby hours: 

Sunday–Thursday: 6:00 AM – 10:00 PM

Friday–Saturday: 6:00 AM – 10:00 PM

After-hours assistance is available via phone.

NON-SMOKING POLICY

Hotel Alexander and Arch + Cable are 100% non-smoking properties.

This includes:

• Cigarettes
• Cigars
• Marijuana
• Vapes
• Vaporizers
• Vape pens
• Hookah pens
• E-cigarettes
• E-pipes

Any smoking in guest rooms or strong lingering smoking odors will result in a $250 cleaning fee. Additional fees may apply if room remediation or out-of-order time is required.

GENERAL DAMAGES & EXCESSIVE CLEANING

Guests are responsible for any damage to hotel property, furnishings, linens, or equipment during their stay. The hotel reserves the right to charge the credit card on file for:

• Property damage
• Missing items

Excessive cleaning, which may include:

• Bodily fluids or biohazard cleanup
• Blood, vomit, or bodily waste
• Excessive trash or debris
• Strong odors requiring deep cleaning
• Stains or damage to furniture, linens, or flooring
• Unauthorized late checkout
• Policy violations
• Unauthorized parties or events

A Biohazard or excessive cleaning fee of up to $500 may be assessed depending on severity and professional cleaning requirements.

Guests may also be charged for:

• Replacement costs
• Labor costs
• Professional cleaning services
• Out-of-service room revenue loss

All charges will be assessed at market value.

GUEST SAFETY & PRIVACY

As part of our commitment to guest safety:

Employees will not disclose the identity, room number, or presence of any guest to anyone other than appropriate law enforcement.

Guests are responsible for communicating their room information to anyone they wish to receive calls or visits from.

RESERVATION RIGHTS

Hotel Alexander and Arch + Cable reserve the right to:

• Modify or cancel reservations
• Refuse service
• Remove guests violating policies
• Charge for damages or violations

Full payment may be required prior to or during the reservation.

Failure to follow hotel policies may result in removal from the property without refund.

RESPECTFUL STAY POLICY

We want you to enjoy your stay and ask all guests to:

Respect quiet hours

Respect other guests

Respect hotel property

Follow all hotel policies

Guests violating these standards may be asked to leave without a refund.